SmallBizGenius Analysis
Shoeboxed's receipt organization service receives mixed feedback, with users reporting issues with billing and customer service.
Category Breakdown
Scores based on analysis of 2 recent reviews
Billing Issues
2.0/10Reviewers report being charged after cancellation and difficulty obtaining refunds. One user described it as a "hassle and waste of my time."
1 reviews mention thisCustomer Service
1.0/10Reviewers express frustration with unresponsive customer service. One user reported that "nobody answered or has written back since yesterday."
1 reviews mention thisWebsite & Technical Issues
1.0/10Reviewers describe technical problems, including broken links and unattended onboarding calls. One user stated they "waited for over twenty minutes but 'shoeboxed' did not start the meeting."
1 reviews mention thisPros & Cons
What Customers Love
"Because they did respond to my email, I gave them one more star."
Common Complaints
"They would still charge you unless you cancel on the web portal they said (which wasn't possible in my case)."
"I then called and wrote again, but nobody answered or has written back since yesterday."
"Their interface isn't best for uploading receipts"
"When I follow the link to the price options inside my account or on their website I get a page not found error."
"I waited for over twenty minutes but "shoeboxed" did not start the meeting."
Common Questions About Shoeboxed
Answers derived from customer review patterns
Is Shoeboxed legit and trustworthy?
Based on the limited reviews, there are concerns about Shoeboxed's trustworthiness. Users have reported being charged after canceling their subscriptions and experiencing difficulties in obtaining refunds. Additionally, some users have faced unresponsive customer service and technical issues with the website. These issues raise questions about the reliability of Shoeboxed for small business owners.
Based on 2 reviewsDoes Shoeboxed have good customer service?
The available reviews suggest that Shoeboxed's customer service is unreliable. One user reported that their calls and emails went unanswered. While one reviewer mentioned receiving a response to their email, this was an exception rather than the norm. Small business owners should consider the potential for poor support when evaluating Shoeboxed.
Based on 2 reviewsIs Shoeboxed worth it for small business?
Given the reported issues with billing, customer service, and technical functionality, Shoeboxed may not be worth the investment for small businesses. The potential for unexpected charges and unresponsive support could outweigh any benefits of the service. Small business owners should carefully weigh the risks before choosing Shoeboxed.
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